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Answers to the most frequently asked Canvas questions
Q: Why do I not see my course on my Dashboard?
A: To see all of your courses, click on Courses in the left-hand navigation bar, then click on All Courses. This list has all the courses you have been enrolled in, current and past. Then click on the star next to the course you want to add to your Dashboard. If the course is listed as not published or is a previous course, you will not be able to add it to your Dashboard.
Q: When I click on a link in my course, it gives me an error that the destination is not available. What do I need to do?
A: Let your instructor know that the destination of the link is not available. This could be a file, a URL that links to another part of Canvas, or a URL that links to a site outside of Canvas. If the instructor is not sure why the link isn’t working, have them contact firstname.lastname@example.org and explain the issue.
Q: I have combined my courses using the Course Combine tool. Now I can’t see my course in Canvas. How can I access my combined course?
A: Our Course Combine tool creates a new course in Canvas and moves all enrollments into this new course. To access this new course, click on Courses in the left-hand navigation bar, then click All Courses. To add this course to your Dashboard, you will need to enter the course once and then you will be able to click the star next to the course name to add it to the Dashboard.
Q: I have a co-teacher/TA/Grader I want to be added into my Canvas course. How do I do that?
A: In order to have a co-teacher/TA/Grader added into Canvas, you will need to speak with your department Administrative Assistant in order to update a list that is sent to the Registrar’s Office for faculty enrollments. Once this is processed, the co-teacher/TA/Grader will be automatically added to Canvas.
Q: Why are students showing as Inactive in my course?
A: A student that is showing as Inactive in a course has been enrolled in the course at some point in the past and has dropped the course, for any number of reasons. This is done so that if a student has changed sections, or drops a course later in the semester, we are able to keep a record of any assignments they have completed. Once a student is marked as inactive for a course, they can no longer access the course.
Q: I have an Honors section of my course and would like to move the students into the regular section of the course. How can I do this?
A: The movement of a student from an Honors section should happen automatically within 24-48 hours of the course appearing in Canvas. When this change is processed the student will be moved into the regular course again.