Telephone Help

Various documentation for Telecom help (phones)

International Calls

Question for how to make an international call from user's office phone:
Not all phones are international enabled. If the user says they have international calls enabled, then they need to do the
1. Press 3 to dial off campus
2. Press 1 to dial out of the area
3. Dial the country code
4. Dial the phone number

Make a conference call.

  1. From any phone dial x.9275 (if using cell phone or calling from off campus dial 573-341-9275) 
  2. You will hear “enter conference ID followed by # sound” create your own conference ID using any 5-8 digit number of your choice.
  3. Record your conference ID#, email all participants with the phone number and conference ID.
  4. There is no limit to how many participants can join the call however all participants must call into the 9275 number.
  5. When creating your ID number, do so as if you were creating a PIN # for a bank account.  The number should be given only to those who need it.  The ID # can be reused or a new number can be created each time.

Phone Resets:

For Cisco phones:

  • Press the settings button on the front of the phone
  • Press **#**
  • The phone will do a reset.


For Polycom phones:

  • Press the Menu button on the front of the phone
  • Press 3
  • Press 1
  • Press 8
  • Press Yes to Restart phone 

If the above process does not clear the phone, then ask the customer to unplug their phone.

If the above process does not clear the phone, then try unplugging the network cable connecting the phone to the jack/port. You will need to wait 2-3 minutes before plugging the cable back in in order to ensure a network refresh.

For assistance please contact the IT Help Desk by calling 573-341-4357 (HELP), visiting the IT Help Desk on the first floor of the Curtis Laws Wilson Library, or submitting a ticket online at:

Keywords:international calls, conference calls, phone resets   Doc ID:59106
Owner:Connie G.Group:Missouri University of Science and Technology
Created:2015-12-21 15:25 CDTUpdated:2017-07-27 12:35 CDT
Sites:Missouri University of Science and Technology
Feedback:  0   0