Remote Desktop/Laptop

How to use Remote Desktop Tools

To connect remotely to another machine, click Start, scroll down to and click on Windows Accessories. Click on Remote Desktop Connection. Alternatively, you can type MSTSC in the Cortana search bar and click on Remote Desktop Connection app. 

This screen displays:

Enter the hostname or IP in the Computer field and click “Connect”.  This displays a login window for the remote machine.  For machines in the S&T domain, the installer must login as someone with admin rights. 


The term “Remote Desktop Connection” refers to a connection method where only one user console can see the desktop of the logged-in user at any time.  To connect in such a way that both local and remote users can view and control the system, use the “Remote Assistance” feature of Windows. 

If connecting via Remote Desktop from a computer off-campus to a computer on-campus, due to network restrictions, it is necessary to establish a VPN connection to the Anyconnect server before connecting via Remote Desktop. 

Remote desktop allows only one user to control the machine at a time.  Using remote desktop requires that the user be a member of the Remote Desktop Users or Administrators group.  Remote Desktop Users is added the same way that Admin access is granted  through the NT Groups tool.  See the NT Groups section in this document for more info. 

If the machine is in use, and the installer tries to login as a userID other than the one logged in, the remote user will be logged out and a new session will be started with control going to the machine generating the remote connection.   

If the machine is in use and the installer attempts to login as the same ID that is currently logged in, the remote machine is locked (from the users standpoint) and control of the current session is immediately given to the machine connecting remotely. 

If the machine is not logged in, a new session is started and control is given immediately to the machine connecting remotely. 


Remote Laptop Tools 

Note: Laptops must be docked or directly plugged into the network in order to remote assist or remote desktop. 

I've managed to find a workaround for about 90% of the cases involving not being able to remote into a laptop. The issue (not confirmed, purely speculation) appears to be caused by hostname lookups sending back the wrong IP (usually the wireless one).  


  1. Go to NetDB and search for the host you are trying to remote into. 

  2. Under the description and registered ethernet addresses you should find at least 2 sections called “Condensed DHCP History - AA:BB:CC:DD:EE:FF” 

  3. Next under the IP column, copy and paste that IP into remote assist/desktop and try to connect. 

  4. If the first doesn't work, try the second on the page.

For assistance please contact the IT Help Desk by calling 573-341-4357 (HELP), visiting the IT Help Desk on the first floor of the Curtis Laws Wilson Library, or submitting a ticket online at:

Keywords:mstsc, remoting into a computer   Doc ID:52546
Owner:Connie G.Group:Missouri University of Science and Technology
Created:2015-06-14 22:23 CDTUpdated:2018-08-17 13:05 CDT
Sites:Missouri University of Science and Technology
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